DMR CUSTOMER CARE
How Can We Help?
Track an order, submit a warranty or support request, manage your account, or contact our team from one place.
ORDER STATUS
Track Your Order
Enter your order number and the billing email used at checkout. Requiring both protects customer information while allowing guests to check an order without signing in.
Same-Day Processing Standard
Beginning July 14, 2026, orders are processed and shipped the same day they are received. If an order cannot ship that day, we will email an update explaining the delay and the expected next step.
Tracking may take time to activate after a label is created or a package is accepted by the carrier. When tracking information has been added to your order, it can also appear in your order emails and My Account order details.
WARRANTY & CUSTOMER SUPPORT
Create a Support Request
Sign in below to open the secure ticket form for a lifetime-warranty claim, damaged or defective item, order question, or product-support request. Include your order number and exact product model, and attach clear photographs or supporting files when relevant.
After submission, the portal assigns a unique request number. Save that number so you can securely check the request later. Our expected first response time is within 24 hours.
Cannot sign in? Call (601) 213-9650 or email devon@dmrresetsystems.com during support hours so we can help with account access.
Check an Existing Support Request
Use your request number and registered email to securely open an existing ticket.
ACCOUNT ACCESS
Account & Password Help
- Use the same email address that was entered on your order.
- Check Spam, Junk, Promotions, and filtered folders for reset emails.
- Allow several minutes before requesting another reset link.
- If no message arrives, call (601) 213-9650 or email devon@dmrresetsystems.com for account-access help.
